Return & Refund Policy

At COZY HAVEN DECOR, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your home décor item, we’re here to help. Please review our return and refund policy below for details on how to process a return or request a refund.

Return Eligibility

  • Return Window: You have 30 days from the date of delivery to return your item(s) for a refund or exchange.

  • Condition: Items must be in their original, unused condition with all tags, packaging, and accessories intact. We cannot accept returns for items that have been used, altered, or damaged.

  • Exclusions: Final sale items, including clearance items and personalized/customized home décor items, are not eligible for return or exchange.

How to Initiate a Return

  1. Submit a Request: Contact our customer service team at support@cozyhavendecor.store with your order number and reason for return.

  2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions for returning your item.

Return Shipping

  • Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

  • Packaging: Please return the product in its original packaging to ensure it arrives in good condition.

Refunds

  • Processing Time: Once your returned item is received, please allow 7–10 business days for inspection and processing. Refunds will be credited to the original payment method used at checkout.

  • Shipping Fees: Original shipping charges are non-refundable. If you received free shipping, the actual shipping cost will be deducted from your refund.

Exchanges

  • Availability: If you wish to exchange an item for a different size, color, or design, please contact our customer service team to confirm availability.

  • Process: To exchange, first return the original item by following the steps above, then place a new order for the replacement item. Any price difference will be charged or refunded accordingly.

Damaged or Defective Items

  • Report Issues: If your order arrives damaged or defective, please notify us within 7 days of delivery at support@cozyhavendecor.store. Include a detailed description and photos of the issue.

  • Resolution: We will provide instructions for returning the item and arrange for a replacement or refund, based on your preference.

Contact Us

For any questions or concerns about returns or refunds, please contact our support team:

📧 support@cozyhavendecor.store
Or visit our Contact Us page.